Behaviour Etiquette

These are the principles under which we provide this e-commerce service.

These guidelines are yet to fully embrace the internet as a sales and marketing tool. These steps cover all areas of ecommerce activity, and can be summed up in ten simple steps:

• Understand our customer
• Build a good relationship with our customer
• Provide an excellent level of customer service
• Make our site easy to use
• Provide a safe and secure online shopping environment
• Ensure full integration between online and offline store
• Provide value for money
• Deliver; have strong fulfilment and returns policies
• Utilise search advertising effectively so that potential customers can locate our site with ease
• Have relevantly placed rich media advertising to drive people to our online retail site